Mifid Call Recording – 2020 Regulation Updates And Covid Virus Response


In January 03, 2018, the European government has implemented a new logistics lawsuit they called as the MiFID II or also known as the Market in Financial Instruments Directive. Which is particularly made for those financial sectors in the field of businesses. From then onwards, institutions contact center technology trends 2022 that are providing remedy and assistance in finance for enterprises and to several consumers are now mandated to record and archive calls, which consists of conversations about any negotiations matter. 

And this compliance is highly directive to any sort of technology that are being utilized within the transaction. Whether it is a telephone call, a mobile call, SMS, and any other form of electronic communications that are used for the sensibility of the discussion about money, commodities, and sharing any other personal information.

The MiFID phone recording is highly been applied by the authorities for the purpose of providing assurance and guidance to these sectors that it will lessen the cases of market abuse. Starting from the consumers and even on those who are working under these radii. 

Nevertheless, back in November 2019, there has been a causative agent of a disease that started in the city of Wuhan, China and spread throughout the country. That this virus called COVID-19 or also acknowledged as Corona Virus Disease, hastily became a pandemic within months of its existence.

And up until the current time, most of the countries all over the world that has been affected by this flu are on a lockdown to halt the spread the said deathly virus. 

Because of this, the MiFID II demonstrated various of alternatives for financial firms to continue in their compliance regarding recordkeeping. Since there has been a couple of issues going around and about that some corporations are publicly stating that they failing to assent to the MiFID II’s rule amidst being burdened by the crisis. 

If you want to learn more about the amended 2020 regulation updates in the middle of COVID-19’s actuality, read the infographic below brought to you by TeleMessage: